This Privacy Policy describes how Starboard House ("we," "us," or "our") collects, uses, and protects information you provide when visiting starboardhouseskn.com or submitting a reservation, enquiry, or deposit through our website.
1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and phone number submitted through our reservation and enquiry forms
- Payment information processed securely through Stripe — we do not store card details on our servers
- Preferred dates, group size, and stay preferences for rental enquiries
- Investment interest level and country of residence for investor enquiries
- Communications you send to us by email or WhatsApp
2. How We Use Your Information
We use the information we collect to:
- Process and confirm your reservation deposit or enquiry
- Send you updates about Starboard House, including investor briefings and property acquisition progress
- Respond to your questions and provide customer support
- Send pre-launch marketing communications (you may opt out at any time)
- Comply with applicable legal obligations, including AML/KYC requirements for investments above USD $10,000
3. Payment Processing
All payment transactions are processed by Stripe, Inc. We do not store your credit card or bank account information. Stripe's privacy policy is available at stripe.com/privacy.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Our legal counsel (JH Marlin Law, St. Kitts & Nevis) for property acquisition and CBI application purposes
- Licensed CBI advisory partners, only with your explicit consent
- Service providers (Stripe, Netlify) necessary to operate our website and process payments
- Law enforcement or regulatory bodies if required by law
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. If you request deletion of your data, we will remove it within 30 days unless retention is required for legal or financial compliance.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications at any time by emailing us or clicking unsubscribe
- Withdraw your reservation deposit at any time prior to a formal purchase agreement
7. Cookies
Our website uses minimal cookies necessary for basic functionality. We do not use advertising or tracking cookies. We do not share cookie data with third parties.
8. Security
We take reasonable measures to protect your personal information, including HTTPS encryption on all pages and using Stripe's PCI-compliant payment infrastructure. However, no internet transmission is completely secure and we cannot guarantee absolute security.
9. Children's Privacy
Our website is not directed at children under 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website. Your continued use of our site after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: invest@starboardhouseskn.com
- WhatsApp: +1 804-218-2269
- Website: starboardhouseskn.com